FAQ

1. What products do you sell?

We mainly sell casual footwear such as slippers, sandals, and flip-flops, suitable for home, travel, beach, and everyday wear.

2. How do I choose the right size?

You can refer to the size chart provided on the product page to select your size. If you are between two sizes, we recommend choosing the larger size for a more comfortable wearing experience.

3. How long does it take to ship after I place an order?

Orders are usually processed and shipped within 1-3 business days.

4. Can I modify or cancel my order?

If your order has not yet been shipped, please contact customer service as soon as possible to request modification or cancellation. Modifications cannot be guaranteed after the order has been shipped.

5. How do I check my order status?

After your order is shipped, you will receive a confirmation email containing logistics information. You can check the delivery status using the tracking number.

6. Is the product color the same as the picture?

We strive to ensure that the pictures accurately represent the product colors, but due to differences in display devices and shooting light, the actual color may have slight variations.

7. What should I do if I receive a defective product?

If you receive a defective product or it is damaged during shipping, please contact us immediately after receiving it. We will assist you with the return or exchange process.

8. Do you support returns and refunds?

Yes, we offer return and refund services. Please refer to our website's return policy for specific conditions, application procedures, and refund processing times.

9. Is payment secure?

We use a secure encrypted payment system to process transaction information to ensure the security of your payments and personal information.

10. How do I contact customer service?

For any questions, please contact us through the following methods:

Phone: 1(901) 670-2537
Email: ashley@raelthysen.com

Our customer service team will respond to your inquiry as soon as possible.