Logistics Policy
Thank you for choosing raelthysen.com. We are committed to providing our customers with fast and secure delivery services. Our logistics policy is as follows:
Order Processing Time
All orders will be processed within 1-3 business days after payment confirmation.
Orders placed on weekends and US public holidays will begin processing on the next business day.
Delivery Area
We currently offer delivery services to customers within the United States, including all contiguous states.
Shipping Time
Standard Delivery: 3-7 business days
Delivery to remote areas may take 7-12 business days.
Actual delivery time may be delayed due to weather, logistics operators, or other force majeure events.
Shipping Costs
Order shipping costs will be automatically calculated and displayed on the checkout page.
Free shipping may be available during certain promotional periods; please refer to the website for details.
Order Tracking
After your order is shipped, you will receive an email containing tracking information to check the status of your package at any time.
Receiving Instructions
Please ensure that you fill in an accurate and complete shipping address and contact information. Additional costs incurred due to incorrect address, incomplete information, or unattended delivery will be borne by the buyer.
Lost or Damaged Packages
If you receive damaged goods or find your package missing, please contact customer service within 7 days of receiving the goods or the estimated delivery date. We will assist you in resolving the issue.
Contact Us
Phone: 1(901) 670-2537
Email: ashley@raelthysen.com
We are dedicated to providing you with excellent shopping and delivery services.